Kevin M.
Braun
Lakewood, CO 80226
303-238-8801
OBJECTIVE: To attain an IT position at a fast paced company as a Network administrator or Desktop support technician which will utilize my education, experience, trouble shooting skills and abilities in customer service, management, desktop and network usage while still being challenging and allowing me to expand my knowledge of computer hardware, software and operating systems.
Operating Systems: Windows NT 4.0 Server and
Workstation, Windows XP, Windows 2000 Professional and Server, Windows 95/98,
Windows ME, Windows 3.1x, DOS, Mac OS 8, Redhat Linux
6.2, Redhat Linux 7.1, Unix
Network Protocols: TCP/IP, IPX/SPX, DLC and NetBEUI
Hardware: Compaq Proliant
Servers (380, 1600 and 5500), Network Appliance F760 Filer, Compaq Deskpro Workstations, Dell Workstations, Dell Notebooks,
Gateway Notebooks, Compaq Notebooks, Toshiba Notebooks, Palm PDA, Hewlett
Packard Printers (InkJet 600 through 2100, Color
LaserJet 5M and 8500M and LaserJet 2P through 9000DN), Hewlett Packard ScanJet (SCSI and USB) versions 3P through 6200C, Canon
Scanners, Accton
Ethernet Hubs, 3Com Switches/Hubs, Foundry Switches, Extreme Network Switches,
CAT5 cable, modems and network adapters
Network Software: Microsoft IIS 4.0, Apache 1.3.19
Web Server for Linux, Sun Java Web Server 2.0 for NT, Microsoft Exchange 2000,
Microsoft DHCP Services, Microsoft WINS, Microsoft Active Directory Services,
Microsoft Cluster Server, Microsoft SMS, NetIQ Appmanager, F5 BigIP Load
balancer, Freshwater Sitescope for NT, CheckPoint Firewall, NetSupport
Remote Control 5.0, WebTrends Analysis Suite 7.0, WebTrends E-Business Reporting Center 4.0a, BEA Weblogic 4.5.1, Computer Associates Arcserve
Backup 6.61IT, Veritas Backup Exec 8.5, Microsoft SQL
Server 7.0, Symantec Anti-virus Suite (Gateway and Exchange), Trend Anti-virus
Corporate Edition, HP Openview Storage Data
Protector, Jabber IM Server 1.4.1, RedHat InterChange, Fenestrae Faxinaton for Microsoft Exchange 5.5/2000, Interactive
Intelligence Phone System, WIN-PAK 2.
Desktop Software: Microsoft Office Suite 2000 and
XP, Microsoft FrontPage 2000, Visio 2000, Adobe Photoshop 6.01, Microsoft
Publisher 2000, Corel Draw 6, Norton Anti-virus Corporate Edition, Internet
Explorer 4 through 6, Netscape Navigator 4-6.2, Mozilla
Foxfire.
Certifications: A+ Certified (1997), Toshiba
Notebook and Desktop Repair Certified (1997), Brainbench
certification in Computer Technical Support (2001), Brainbench
Master certification in Computer Fundamentals (2001), Brainbench
certification in Citrix Administration (2001), Brainbench
certification in MS Exchange Server 5.5 Administration (2001)
Computershare
Golden,
CO
· Microsoft
Exchange 2000 Administrator in multi-site configuration.
· Microsoft
Windows XP/2000/2003 administration and technical support for 100+ users.
· Administer IVR phone system
using Interactive Intelligence (I3) platform.
· Maintain 200+ node local LAN
and ensure connectivity to corporate WAN.
· Develop and maintain websites
for local intranet.
· Train users on use of Windows
2000/XP, Microsoft Office Suite 2000/XP and Internet Explorer.
· Provide training and support
to subordinates.
· Provide 24/7 support of
servers, network and end users.
RHI Consulting
Boulder, CO
· Analyzed
web server log files for commercial web site using WebTrends
Enterprise Suite 5.5, WebTrends Analysis Suite 7.0
and WebTrends E-Business Reporting Center 4.0 to
determine activity of a dynamic web site using URL Parameter Analysis, URL
Search and Replace, Advertising Statistics and Content Group Analysis.
· Provided training for end
users on proper interpretation of WebTrends Reporting
Center 4.0 results.
· Assisted in
the maintenance and upgrade of 100+ Windows 2000 Professional notebooks
including software upgrades and registry adjustments.
September 1997-May 2001
Webb Interactive Services,
Inc
Denver, CO
· Performed
maintenance and upgrade of 150+ workstations and notebooks on a daily basis
including Mac Systems.
· Responsible
for Y2K compliance of all workstations and servers.
· Supervised and assisted three
desktop technicians in daily operations of network administration and desktop
support.
· Built, maintained and
performed trouble shooting for 40+ Compaq Proliant
Windows NT 4.0 Servers.
· Microsoft Exchange 5.5 E-mail
administrator (built and maintained system).
· Investigated and deployed new
software and hardware solutions at desktop and server level.
· Designed and maintained three tier Anti-virus solution for Corporate Network, Corporate and client e-mail systems using Symantec Norton Anti-virus suite (gateway, Exchange and desktop solution).
· Maintained DNS administration
and registration (through InterNIC or NetSol) for 60+ domains on 4 domain name servers using BIND
8.3 and BIND for NT.
· Primary
contact responsible for purchasing ½ to 1 million dollars per year of
workstations, notebooks, accessories, memory and software from multiple
vendors.
· Responsible
for processing warranties and returns of defective workstations, servers and
notebooks.
· Instructed
employees on use of Windows 95/98, NT, 2000, Microsoft Explorer, Netscape
Navigator, Microsoft Office 97/2000 Suite and other software programs.
· Maintained 140+ user, multi-domain LAN on WinNT 4.0 Network using Microsoft
DHCP and WINS.
· Provided phone based support for
dial-up clients as part of ISP functionality in configuring Windows dial-up
networking and POP e-mail configuration for Outlook, Outlook Express and
Netscape Mail.
· Provided e-mail and IM based
support for WebbMe and JabberIM
products.
· Installed and maintained high
availability web server network using F5 BigIP load
balancing and NetIQ Appmanager
monitoring system.
· Webmaster
for 20+ client websites using MS IIS4 and Apache on Compaq Proliant
Servers in a clustered environment.
· Assisted in
development and maintenance of corporate and client websites using HTML,
Microsoft SQL 7.0 and Javascript.
· Provided QA
for product lines including WebbMe, Sitebuilder and Sage Accounting System.
· Maintained
backup system for entire company consisting of 40+ servers at approximately
300GB of data per week using Computer Associates Arcserve
Backup 6.61IT and 15 tape DLT 70 jukebox.
· Used WebTrends
Enterprise Suite 5.5c to analyze web server log files and created corresponding
websites for 4 web servers and over 20 websites.
· Designed and ran auction
system to reduce excess and obsolete computer and home electronics inventory.
· Provided 24/7 Support of servers, end users
and network while on Pager Duty (monthly rotating cycle).
Technical Services Lead
January 1997-Sept.
1997
CompUSA
Littleton,
CO
·
Supervised daily operations of computer repair and upgrade center.
· Supervised
5 other full and part time technicians in upgrades center.
· Assisted
customers in a help desk capacity with software and hardware problems.
· Provided
phone support for customers with software and computer hardware problems.
· Repaired and upgraded PCs,
notebooks and printers.
· Installed and configured
software including Windows 95, 98 and NT operating systems, Microsoft Office
Suite, Internet Explorer, Netscape Navigator, Symantec Norton Anti-virus and
other assorted programs.
· Repaired, upgraded or
constructed over 1000 desktop/notebook systems in 9 month period.
Computer Upgrades
Lead
May 1995-January 1997
Incredible Universe
Littleton,
CO
· Supervised
daily operations of the
· Supervised 20+
computer sales people while holding position of Computer Sales Lead.
· Upgraded, trouble shooting
and repair of personal computers.
· Retail
sales of desktop/notebook computers and accessories.
· Installed and configured
software including Windows 3.11, 95, 98 and NT operating systems, Microsoft
Office Suite and other assorted programs.
Head Information Clerk
August 1991-May 1994
University
of Colorado
Department
of Housing
· Assisted in housing and conference services as a Conference Aide.
· Supervised
daily operations of Residence Hall office after
· Developed
monthly work schedule for 6 other information clerks.
· Instructed residence
hall students in Macintosh lab and maintained computer equipment.
· Supervised
12 student employees in evening operations of dining room.
· Supervised
10 student employees in daily and weekend operations of Residence Hall office.
EDUCATION: University of Colorado at
Boulder
B.A in the School of Arts and Science
Graduated August 1994
Additional
Information: Currently studying for Windows 2000 MSCE, CompTIA Network+, Cisco Certification and Citrix Metaframe Certification. Also studying
for certification with Linux 6.2/7.1 and Apache web server. Looking for opportunities in